Shipping policy

Last updated: September 2026

Processing time

Please allow 1–3 business days for your order to be processed and packed. Orders are not processed or shipped on weekends or U.S. holidays. During product launches, holidays, or other high-volume periods, processing may take longer.

Domestic shipping (United States)

After processing, standard U.S. shipping typically takes 3–7 business days. Shipping options and rates are shown at checkout. Delivery times are estimates provided by the carrier and are not guaranteed.

International shipping

Belora Health ships to select international destinations. Options and rates are shown at checkout based on your address. International delivery times vary by destination and customs processing. Customers are responsible for confirming that the products and ingredients they order are permitted in their country.

Customs, duties & taxes

Unless duties are shown as prepaid at checkout, international orders may be subject to customs duties, import taxes, or other fees determined by the destination country. These charges are not included in your order or shipping total and are the customer's responsibility. Belora Health cannot predict or reimburse customs fees. Orders refused because of customs charges are not eligible for a shipping refund.

Tracking

Once your order ships, you will receive an email with tracking information. Please allow 24–48 hours for tracking to update.

Address accuracy

Please review your shipping address carefully before placing your order. Belora Health is not responsible for orders shipped to an incorrectly entered address. If an order is returned to us due to an incorrect address, re-shipping fees will apply.

Lost, stolen, or damaged packages

If your order arrives damaged or contains the wrong item, contact us within 48 hours of delivery with your order number and photographs. Belora Health is not responsible for packages marked as delivered by the carrier. If tracking shows delivered and you cannot locate your package, contact the carrier first, then reach out to us for assistance.

Changes & cancellations

We begin processing orders quickly. Contact us as soon as possible after placing your order and we will try to help; changes and cancellations cannot be guaranteed once an order has entered processing or shipped.

Contact

hello@belorahealth.com — please include your full name and order number.